Please be advised that due to the nature of our products (personalized and customized items), Pawz World cannot offer returns. Your artwork is designed especially for you and your pet.
However, making our customers happy with our products is what we are committed to do. In the event that we may have fallen short of your expectation, we take responsibility for it and make it right for you. Please contact us via email within 2 days after receiving your order and include the photo of the item. We will do our best to resolve the issue in a timely manner.
We allow order cancellations within 8 hours after the orders are received. This is because we usually have our artists work on your order as soon as we receive it. If the 8 hours window have passed, the cancellation will be granted at our discretion. Please email us to inquire.
No cancellation is allowed after the artwork is sent to our production.
If you receive a defective or incorrect item, or your item is damaged during transit, please notify us within 48 HOURS after receiving your order. Please send us an email and include the photo of the item. We will replace it as fast as possible.
By placing your order on our website you are accepting and agreeing to the above policies.
• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 930 Tahoe Blvd Suite 802-319 Incline Village, NV 89451
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For your assurance that returned merchandise is received at Pawz World safely, we suggest you send returns via U.S. postal service, UPS, or Fed Ex with insured delivery.